What to Do If You Get Left Behind at a Cruise Port
It’s the nightmare scenario no one wants to imagine: you're enjoying your port day, sipping something tropical, maybe squeezing in one last souvenir shop… and then you realize the ship is gone.
First, take a deep breath. While getting left behind at a cruise port isn’t common, it can happen—and knowing what to do ahead of time can make a stressful situation manageable.
First, Prevent It If You Can
Before we dive into the “what now,” here’s a quick reminder:
Always be back at least 30–60 minutes before all-aboard time.
Stick to ship-sponsored excursions when timing is tight. These guides are in constant contact with the ship.
Carry your passport and cruise line contact info every time you leave the ship. More on that below.
You’ve Missed the Ship… Now What?
If you arrive and the ship is gone (and it’s not a tender port where you’re waiting for a shuttle boat), here’s what to do:
1. Stay Calm and Head to the Port Authority or Terminal Office
There’s usually a local port agent assigned by the cruise line to assist guests who get left behind. Their info is typically in your daily newsletter or cruise app—take a picture of it each morning before you disembark.
They’ll help you figure out what’s next, including how to get to the next port or how to rejoin the ship.
2. Call the Cruise Line’s Emergency Number
This is also usually in your cruise documents. Let them know your name, stateroom number, and that you’ve missed the ship. They’ll give you instructions and advice for rejoining the cruise or arranging transportation home.
3. Have Your Passport (or at Least a Copy) Ready
If you brought your passport off the ship with you—excellent! If not, things get a bit more complicated, but not impossible. The cruise line or port agent may assist you in contacting your country’s embassy or consulate to get temporary documents.
4. Arrange Transportation to the Next Port (If Feasible)
Depending on where the ship is headed next, you may be able to fly or drive to meet it. You’ll cover the cost of getting there, and the cruise line will let you reboard (usually after additional security screening).
If the next port is nearby and your passport is in order, this might be a minor hiccup instead of a vacation-ender.
5. Get Travel Insurance Before You Sail
This is one of those times when travel insurance shines. Good policies cover missed ship departures, hotel stays, flights, and assistance with replacing lost documents. It's peace of mind, especially when you’re far from home.
Pro Tips to Help You Be Prepared
Always carry your passport, credit card, and a copy of the cruise line’s contact info when in port.
Keep a small amount of local currency or a credit card you can use internationally.
Save your ship's app or daily planner each morning—just in case.
Travel insurance is your friend.
Bottom Line: It’s Inconvenient, But Not the End of the World
Getting left behind at a port is stressful, but it’s something you can bounce back from with the right info and a calm mindset. Cruise ships stick to strict schedules—but you can stick to a plan too.
Need help picking cruise insurance or making sure your travel documents are squared away before your next sailing? I’ve got your back.
